Frequently Asked Questions

Yes - Gibson Plumbing, Heating & Air Conditioning dispatches day and night, 365 days a year, for plumbing and HVAC emergencies across Lubbock and the surrounding area. Call any time and a live technician will respond.

Burst or leaking pipes, slab leaks, sewer backups, gas line issues, and complete loss of hot water are all emergencies we respond to immediately - no need to wait until business hours.

Yes. Because Gibson handles full plumbing and HVAC services, one call covers both trades - saving you time when every minute counts.

Twice yearly - before summer cooling season and before winter heating season. Lubbock's temperature extremes and dust levels stress systems harder than moderate climates, making pre-season tune-ups critical for catching refrigerant leaks and airflow restrictions early.

Slab leaks occur in water lines running underneath your concrete foundation, making them invisible until you notice warm spots on floors, unexplained water bills, or foundation cracks. Regular leaks are visible under sinks or behind walls and easier to access for repair.

If your system is under 10 years old and the repair costs less than half of replacement, repair makes sense. Beyond 12 years, compressor failure or refrigerant conversion requirements usually tip the math toward replacement - especially when factoring in efficiency gains.

Sediment buildup at the tank bottom insulates water from the heating element, forcing it to overheat until the tank cracks or the pressure relief valve fails. Lubbock's hard water accelerates sediment accumulation, which is why annual flushing extends tank life significantly.

Yellow or flickering flames, rumbling after shutdown, frequent cycling, or uneven room temperatures signal repair needs beyond maintenance. Routine tune-ups address dirty filters and sensor calibration - repairs involve heat exchanger cracks, blower motor failure, or gas valve issues.

A camera threads through your cleanout or toilet drain to view the entire line from inside. The video reveals root intrusion, pipe collapse, grease buildup, or bellied sections that cause recurring backups - helping determine whether cleaning, lining, or replacement is necessary.

Low refrigerant charge or restricted airflow drops evaporator coil temperature below freezing, causing condensation to ice over. Dirty filters, blocked return vents, or failing blower motors all restrict airflow enough to trigger freezing - even when outdoor temps hit 100 degrees.

Natural gas contains added mercaptan for odor detection, but leaks in walls or crawl spaces may disperse before reaching living areas. Headaches, nausea, and fatigue appear at concentrations below odor threshold - any suspected leak requires immediate evacuation and professional inspection.

Access difficulty, pipe material, code compliance upgrades, and whether walls or slabs need opening all drive pricing. A simple valve replacement under a sink costs far less than rerouting galvanized lines inside walls or cutting concrete to reach foundation plumbing.